Returns and cancellation
If a delivered item has an issue, contact us first. We will discuss the condition and work through the problem with you.
If there's a defect, stop using the item and contact us with the order and item numbers and a photo of the problem. Contact us
- Defects7 daysfrom receipt, grades S+–B
- Cancel before dispatchFull refundno cancellation fee
- Grades C and DAs-isoutside the regular warranty
- Change of mindNo returnswrong size, fitment or expectations
Regular-item defects: contact us within 7 days
For regular S+, S, A or B items with an air leak or another missed defect, contact us within 7 days of receipt. After checking the issue, we will arrange a return and refund. We cover return shipping for a confirmed defect.
What to send
Provide your order number, item number, a description and photographs. Stop using an item with a safety-related defect. Contact us before returning it so we can arrange the method. Contact us by email (info@gtyres.co.jp) or telephone (+81 766-73-2858, Mon–Sat, 10:00–18:00 Japan time).
Incorrect selection
Returns or exchanges for an incorrect size choice, unverified fitment or an item not meeting your expectations are not accepted. Ask about the specifications before buying.
C/D: as-is items
C and D items are outside the regular warranty. Returns for disclosed and accepted damage, missing parts or wear are not accepted. Contact us about an incorrect item or a mismatch with the description. Mandatory legal rights remain unaffected.
Cancellation before dispatch
For a cancellation approved by our staff before dispatch, we refund the full item price and the shipping payment received, without a cancellation fee. If you paid by card and the payment has not yet been captured, we cancel the authorization instead of refunding. To cancel, contact us by email or telephone before dispatch. After dispatch, the return terms above apply.
How returns, refunds and cancellations are processed
Our staff process a return, refund or cancellation request after checking the order and the item's condition. A request alone does not refund or cancel a payment automatically. Refunds are made by the same method as the payment. For bank transfer payments, we transfer the refund after confirming the account to receive it.
When card cancellations and refunds appear
When a cancelled authorization or a refund appears in your available card limit or statement depends on your card issuer. With debit and prepaid cards, the amount may already have been deducted at authorization, and the time until it is returned after cancellation also depends on the issuer.
Cancellation by the shop
If, after you order, we find that we cannot supply the item because it is out of stock, we will contact you, cancel the order and either cancel the authorization or refund the full amount paid.